erek Privacy Policy

This page describes what we collect when you use erek and how we keep that data protected. When you create an account, deposit funds, play slot games like Aviator and Sweet Bonanza, or place bets on football tournaments like Liga 1 and Piala AFF, we collect specific information. We explain our practices plainly so you understand what happens to your data and how we use it.

We at erek take data security seriously because your account information and payment details are sensitive. We use encryption, secure servers, and restricted access to protect everything you share with us. This privacy policy applies to all erek account holders in supported jurisdictions. If you have questions about how we handle your data, our support team can explain any clause in detail.

We comply with data protection laws in regions where we operate. Your data is yours—we don't sell it to third parties for marketing purposes, and we restrict access to employees who need it to run erek. This policy may update from time to time; we notify account holders of material changes via email or in-app message.

What We Collect and How We Use Your Data

When you open an erek account, we collect your email address, full name, date of birth, and government-issued identity document (national ID or passport). We also ask for proof of residence such as a recent utility bill or bank statement. These details verify your identity and confirm you're in a supported jurisdiction—essential for legal compliance and account security. We collect nothing beyond what's necessary to confirm you meet our requirements.

Once your account is verified, we track your gaming activity—bets placed, slot tournament entries, live-dealer sessions, and withdrawals. We store this information to maintain accurate account balances, resolve disputes, and comply with financial record-keeping requirements. We also collect technical data: your device type, browser, IP address, and how you interact with erek. This helps us detect fraud and improve performance across Android installs, iOS browser access, and desktop.

Payment information is handled carefully. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), we record the transaction but never store your full payment credentials—payment processors handle that. We retain transaction records for accounting, dispute resolution, and to prevent money laundering.

How Long We Keep Your Data

We keep account and transaction records for five years after you close your account, as required by financial regulations. This allows us to respond to disputes and comply with tax or regulatory inquiries. Your identity documents are encrypted and stored securely; we delete them earlier if you request account closure. Chat logs with our support team are retained for one year to resolve billing questions and improve service.

Data security: We encrypt data in transit and at rest. Our servers are protected by firewalls and monitored 24/7 for unauthorized access. We conduct regular security audits and update our systems to defend against new threats.

Third-Party Processors and Sharing

We use third-party payment processors to handle deposits and withdrawals. These partners receive only the information necessary to complete transactions—your name, account number, and transaction amount. We don't share your gaming history, betting patterns, or personal preferences with them. We also use analytics services to understand how players use erek; these services receive anonymized data that cannot identify you.

We may share your data with our support team, fraud-prevention team, and internal compliance officers. All these staff members sign confidentiality agreements and access your information only to serve you—resolving account issues, preventing fraud, or complying with law. If a court or regulator orders us to disclose information, we do so only when legally required, and we notify you unless prohibited by law.

Your Rights and Our erek Commitments

You have the right to request a copy of all personal data we hold about you. Contact our support team via live chat, email, or in-app messaging, and we'll provide a detailed report within 10 business days. You can also request correction of inaccurate information—if your name is misspelled or your address is wrong, we'll update it. If you want to close your account and have all your data deleted (where permitted by law), we process that request within 30 days.

Your data belongs to you. We protect it, we use it only to serve you, and we respect your rights to access and control it.

erek editorial team

Cookies and Tracking

erek uses cookies to keep you logged in and to remember your preferences—language, theme, bet slip history. These cookies are essential; without them, you'd need to log in every time you visit. We also use analytics cookies that track page views and gameplay patterns; these help us understand which features are used most and where to improve performance. You can disable non-essential cookies in your browser settings without breaking erek's core functions.

Contact and Updates

If you have questions about this privacy policy or want to exercise your data rights, contact our support team. We're available through live chat during business hours, via email 24/7, and through in-app messaging. Our team responds in multiple languages and can clarify any aspect of how we handle your data. We update this policy occasionally; we'll notify you of changes via email, so review it periodically to stay informed.

We collect only data needed for account verification, gaming, and payments.
We encrypt all sensitive information and protect it with secure servers.
We don't sell your data to third parties for marketing.
You can request your data, correct errors, or close your account anytime.
We retain records for five years after account closure, as required by law.
Contact our support team with any questions about this policy.